1. Return Eligibility
We want you to love your purchase! If you are not completely satisfied, you may be eligible for a return under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unworn, unwashed, and unused
- Original tags must still be attached
- Items must be in original packaging
- Proof of purchase is required
Non-Returnable Items: Custom/personalized orders, sale items, underwear, and face masks cannot be returned unless defective.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact us at WhatsApp within 14 days of receiving your order
- Provide your order number and reason for return
- Include photos of the product (for damage/defect claims)
- Wait for return authorization and shipping instructions
- Ship the item back to us within 7 days of receiving authorization
Customers are responsible for return shipping costs unless the item is defective or we made an error.
3. Refund Process
Once we receive and inspect your return, we will process your refund within 5-10 business days.
Refund Method
- Refunds will be issued to your original payment method
- Processing time may vary depending on your bank or payment provider
- Original shipping charges are non-refundable
Store Credit: You may request store credit instead of a cash refund, which will be issued immediately upon return approval.
4. Defective or Incorrect Items
If you received a defective product or the wrong item, please contact us immediately. We will:
- Provide a prepaid return shipping label
- Process a full refund or send a replacement at no cost
- Expedite the resolution process
Please report any issues within 7 days of receiving your order.
5. Custom Orders
Important: Custom and personalized items are final sale and cannot be returned or refunded unless there is a manufacturing defect or error on our part.
Please double-check all design proofs before approving production.
6. Exchanges
We offer exchanges for size or color issues. To exchange an item:
- Follow the return process and select "exchange"
- Specify the desired size/color
- Once we receive your return, we will ship the exchange item
- Shipping costs for exchanges are the customer's responsibility
7. International Returns
For international orders, return shipping costs and customs fees are the customer's responsibility. Please ensure you mark the package as "Returned Goods" to avoid additional customs charges.
8. Processing Time for Refunds
- Return received: 2-3 business days for inspection
- Refund processing: 5-10 business days
- Credit card refunds: May take an additional 3-7 days to appear on your statement
9. Contact Us
For return and refund inquiries, please contact:
Email: blcktredofficial@gmail.com
WhatsApp: +60139426061
Return Address: 37 JALAN CEMPAKA 1,PERSIARAN AMAN JAYA, AMAN JAYA, 08000 SUNGAI PETANI, KEDAH
